Membership Pricing

Membership & Flexible Pricing

From 6 April 2026 the alternative dispute resolution provisions of the Digital Markets, Competition and Consumers Act 2024 apply to consumer disputes. Any independent body that sits between a patient and a clinic to resolve a complaint must be accredited by the Chartered Trading Standards Institute, and every clinic must tell patients what dispute resolution is available to them. HSCAMP is applying for accreditation. Bronze gives your clinic an independent complaints route and your own Clinic Portal for a small annual fee, paying per case only when you need us. Gold adds bundled benefits and discounted rates for clinics that want proactive support. Membership runs for the calendar year to 31 December, is invoiced for renewal each year and does not renew automatically. Membership fees are not refundable. Explore the options below and choose the best fit for your clinic.

Bronze Membership (£250 +VAT per year)

Bronze-medal

Included benefits:

  • Clinic Portal for every complaint
  • Independent complaints route, CTSI accreditation in progress
  • HSCAMP AI with 10 AI questions a month: Complaint Brain, Clinic Insights, Morning Brief and Clinic Protect
  • Reputation Tracker
  • Letters, policies and guides
Pay-as-you-go:
  • Complaint Opinion: £195 per case
    More information
    HSCAMP’s Complaint Opinion reviews the patient’s complaint letter and the provider’s response to assess its merits. We outline potential resolution scenarios, considering legal risks and mitigation strategies, helping clinics navigate complaints effectively while minimising escalation and liability.
  • Complaint Resolution: £495 per case
    More information
    Complaint Resolution is a negotiation service where HSCAMP works with both the provider and patient to reach a mutually agreeable settlement. It assesses the complaint’s merits but is less detailed than adjudication. The outcome is non-binding unless both parties accept, aiming for resolution without high costs for the provider.
  • Adjudication: £1,800 per case
    More information
    Adjudication is a formal dispute resolution process facilitated by HSCAMP and conducted by an impartial third-party adjudicator with medical expertise relevant to the complaint. Where the patient accepts the decision it is binding on the provider. The patient’s statutory rights are unaffected, and goodwill awards are capped at £5,000.

Bronze is best for clinics with minimal complaints. With a pay‑as‑you‑go structure and a minimal upfront fee, it delivers essential services to help you meet CQC best practices.

Gold Membership (£1,050 +VAT per year)

Gold-medal

Included benefits:

  • Everything in Bronze
  • 1 Free Complaint Opinion
  • 1 Free Complaint Resolution

Lower Case Rates Than Bronze:

  • Complaint Opinion: £140 per case
  • Complaint Resolution: £350 per case
  • Adjudication: £1,300 per case

Gold is tailored for higher usage clinics. With extra free services and deeper discounts on extras, it delivers clear savings as complaint volume increases.