How HSCAMP Supports Patients

At HSCAMP, we are committed to providing a compassionate, efficient, and patient-friendly approach to resolving healthcare complaints. We understand that dealing with healthcare issues can be overwhelming, which is why we are here to support you every step of the way.

Here’s how HSCAMP can help you:

 

  1. Simple and Straightforward Process: We believe that every patient should have an easy and accessible way to address their concerns. HSCAMP simplifies the complaint resolution process, ensuring your voice is heard and your issues are addressed promptly and effectively.
  2. Complaint Resolution: HSCAMP offers a complaint resolution service, where we act as an independent mediator between you and your healthcare provider. This service aims to resolve your complaint quickly and amicably, helping both parties reach a mutual understanding without the need for formal adjudication or legal action.
  3. Fair and Impartial Adjudication: If your complaint cannot be settled, your clinic can refer it to adjudication. Our experienced adjudicators work to deliver a resolution based on facts and fairness, ensuring that your case is handled with the utmost integrity. One named adjudicator decides each case, and once you accept the decision it is binding on the clinic, never on you.
  4. Clear Guidance: Our Patient FAQs and guides explain each step of the complaint process, so you know what to expect and can avoid stressful and costly legal battles.
  5. Here for You, Anytime: Our phone line, 020 3917 4281, is answered day and night, and any message is passed straight to the team, who work normal business hours, Monday to Friday. You can also email info@hscamp.co.uk or use the chat on this website.
  6. Avoiding Unnecessary Costs: Legal proceedings can be expensive and time-consuming. HSCAMP’s approach focuses on resolving complaints quickly and efficiently, saving you from the high costs associated with court battles and lengthy disputes.
  7. Clarity and Assurance: We believe in keeping our communication clear and transparent. HSCAMP ensures you fully understand the process and your options, keeping you informed at every stage so that you always know what to expect.
  8. Stage 3, Independent Review: If you are not satisfied with your provider's stage 2 response, your complaint can be referred to HSCAMP for independent review. You or your provider can contact us to ask for this, and it goes ahead once your provider confirms. If your provider is not an HSCAMP member, we will not turn you away. With your permission, we will contact the person who handles complaints at the clinic, tell them about your complaint and invite them to use HSCAMP. Member providers ask patients to use this stage before starting court proceedings. It is free to you, you can take legal advice at any time, and it does not affect your statutory rights, including your right to go to court.

At HSCAMP, our mission is to provide you with the support and resources you need to resolve healthcare complaints in a way that is fair, transparent, and stress-free. We are here to help you find peace of mind, ensuring your concerns are handled with the respect and attention they deserve.