Clinic Portal

The HSCAMP Clinic Portal is your clinic’s private online workspace. It keeps every patient complaint in one secure, time-stamped file, and it helps you keep patients coming back with an agent that watches your bookings and drafts the messages for you. Nothing leaves your clinic until you choose to send it to HSCAMP.

Complaints

Every Complaint In One Private File

Log a complaint the day it arrives: the patient, the treatment, what went wrong, and the records and correspondence that go with it. It stays on your own system, private to your clinic, until you press Send to HSCAMP.

When you send it, we receive the whole file and you can follow each stage from the same screen, with every message and action time-stamped.

  • Complaint Review: HSCAMP reviews the file and gives you its Complaint Opinion.
  • Mediation: we work with you and the patient towards a settlement.
  • Adjudication: if a complaint cannot be settled, an independent adjudicator issues a written decision.
  • Library: a complaint policy, letter templates and guides for handling complaints.
HSCAMP Clinic Portal complaints screen showing complaints kept private, Complaint Review, Mediation and Adjudication
Complaints: kept private until you send them, then followed stage by stage.

Clinic Agent

An Agent That Brings Patients Back

The Clinic Agent reads your booking system and finds the patients who need a message: patients due back for a repeat treatment, patients who have lapsed, patients who cancelled and never rebooked, and happy patients you could ask for a review.

Each message is drafted and waiting. You read it, change anything you like, and send it from your own email.

  • Ask about your figures: the agent reads your Clinic Insights and answers questions such as why revenue dipped or which treatment is losing patients, from your own numbers.
  • Ready to send: open the message in your email or copy it, or connect your Gmail, Google Workspace or Microsoft 365 mailbox and send from the portal, from your own address. The portal can only send, never read your mailbox, and nothing is sent without you.
  • Personalise With AI: rewrite any message in your clinic’s own voice.
  • Teach The Agent: set when each treatment is due and give it rules in your own words.
  • Part of HSCAMP Plus: £99 a month plus VAT, with 200 AI questions and sending from your own email.
HSCAMP Clinic Agent showing patients due back for laser hair removal with a drafted reminder email
Clinic Agent: patients due back, with the message already written.

Clinic Insights

See Where Your Clinic Is Losing Revenue

Clinic Insights turns your booking data into plain answers. The Manager Brief puts what needs your attention first, with the evidence and the action to take, such as patients due back with nothing booked or a treatment where patients are not returning. Ask the Clinic Agent about anything you see and it explains the figures.

  • Clinic Pulse: revenue, appointments, returning patients and open complaints at a glance.
  • Revenue and retention: which treatments bring patients back, and which patients have not returned.
  • Any period: the last 30 days, 3 months, 12 months, all time or your own dates.
HSCAMP Clinic Portal Insights dashboard with the Manager Brief, revenue, appointments and returning patients
Insights: the Manager Brief and the numbers behind it.

Morning Brief

Start Every Day With A Morning Brief

Each morning the portal lays out the day: who is coming in, in order of arrival, what they are having and with whom, how many visits they have made and what they had last time.

It also shows how many patients the agent has ready to contact and how many reviews to ask for. Print it or save it as a PDF for the team.

HSCAMP Morning Brief listing today’s patients in order of arrival with their treatment and last visit
Morning Brief: today’s patients, ready to print.

PLV Calculator

Decide Goodwill Payments With The Numbers

The Patient Lifetime Value calculator shows what a patient is worth to your clinic over the years, and whether a goodwill payment to keep them is worth making.

Enter your own figures for treatments, profit margin and the cost of finding a new patient, and it sets the value of the patient against the complaint in front of you.

HSCAMP Patient Lifetime Value calculator with patient value assumptions and a complaint assessment
PLV Calculator: patient value against the goodwill payment.

Partners

Member Offers, Starting With Trilo

Partners are savings HSCAMP has arranged for member clinics, and they sit under Partners in your Clinic Portal.

The first is Trilo. Patients pay straight from their bank by link or QR code, with no card fees, and the money arrives instantly. Patients who prefer a card can still use one.

  • See what you could save: upload your card machine statement and the portal works out an estimate.
  • More to come: further partner offers will be added for members.
Trilo member offer in the HSCAMP Clinic Portal, with the steps to sign up and the savings estimate
Partners: Trilo, the first member offer.

Members Area

Everything That Comes With Membership

Your Service Agreement, membership certificate and renewal date sit in one place, alongside the tools members use most.

  • Certificate: your HSCAMP membership certificate to display and share.
  • Reputation Tracker: your public reviews in one place.
  • Partners: savings HSCAMP has arranged for members, starting with Trilo.
  • Connect your system: link Pabau, Phorest, Cliniko and others.
  • Clinic settings: team sign ins, clinic details and your logo.
HSCAMP Members Area with the Service Agreement, certificate, PLV Calculator, Library and booking system connections
Members Area: your membership and tools in one place.